Refund Policy
Last updated: [DATE OF LEGAL SIGN-OFF]
This Refund Policy applies to paid courses purchased on Ignite24x7 (currently AI & Machine Learning: Practitioner and AI & Machine Learning: Production & LLMs) via Razorpay. It is published as required for live Razorpay payments and for compliance with Indian consumer protection requirements.
1. Eligibility Window
You may request a full refund within [N DAYS — e.g. 7 days] of your purchase date, provided you have completed [LIMIT — e.g. fewer than 2 lessons / less than 20% of the course]. This mirrors standard practice for online course platforms and gives you a genuine opportunity to evaluate the course before the window closes. [Confirm the exact window and completion threshold with the business before publishing.]
2. Non-Refundable Situations
Refunds will not be issued if:
- The refund window (Section 1) has passed.
- You have completed the course and received a certificate.
- The request is based on a change of mind after substantially completing the course content.
- Your account was suspended for violating our Terms of Service.
3. How to Request a Refund
Email support@ignite24x7.com from the email address used to purchase the course, including your Razorpay payment ID (visible in your purchase confirmation email) and the reason for your request.
4. Refund Processing
Approved refunds are processed back to the original Razorpay payment method within [N BUSINESS DAYS — e.g. 5-7 business days] of approval. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account. Upon refund, your enrollment and course access will be removed.
5. Failed or Duplicate Payments
If a payment was deducted but enrollment was not granted (e.g. a payment succeeded on Razorpay but the verification step failed), contact support@ignite24x7.com with your Razorpay payment ID — we will verify the payment and either grant enrollment or issue a full refund. Duplicate charges for the same course are always fully refunded.
6. Free Courses
This policy does not apply to free courses, which carry no payment and no refund process.
7. Changes to This Policy
We may update this Refund Policy from time to time. The version in effect at the time of your purchase governs that purchase.
8. Contact Us
For any refund-related question, email support@ignite24x7.com.